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7Binary Classification · Conversion

Trial-to-Paid Conversion

Which free trial users will upgrade to a paid plan in the next 14 days?

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A real-world example

Which free trial users will upgrade to a paid plan in the next 14 days?

SaaS companies with free trials convert only 5-15% of trial users to paid plans. Product and growth teams lack visibility into which trial users are likely to convert, leading to generic onboarding sequences that fail to activate high-potential users. Meanwhile, power users who would convert with a timely nudge churn silently at the end of their trial. The difference between a 10% and 15% trial conversion rate can mean tens of millions in ARR.

How KumoRFM solves this

Relational intelligence for smarter acquisition

Kumo connects USERS, FEATURE_USAGE, and SUBSCRIPTIONS into a relational graph that captures the full onboarding journey. The GNN learns conversion patterns across feature adoption sequences — like 'free users who used the collaboration feature 5+ times and invited a teammate within the first 3 days convert at 8x the base rate.' The WHERE clause filters to active free-tier users, and the model predicts conversion probability with 14-day lookahead, giving growth teams time to intervene with targeted offers or onboarding nudges.

From data to predictions

See the full pipeline in action

Connect your tables, write a PQL query, and get predictions with built-in explainability — all in minutes, not months.

1

Your data

The relational tables Kumo learns from

USERS

user_idplan_typesignup_datecompany_size
U201free2025-10-2050
U202free2025-10-22200
U203free2025-10-2515
U204free2025-10-28500

FEATURE_USAGE

usage_iduser_idfeaturecounttimestamp
FU01U201dashboard122025-10-21
FU02U201collaboration82025-10-23
FU03U201export32025-10-25
FU04U202dashboard22025-10-23
FU05U203dashboard182025-10-26
FU06U203api_access62025-10-28
FU07U204dashboard12025-10-29

SUBSCRIPTIONS

sub_iduser_idplan_typeamounttimestamp
S01U201pro$99/mo2025-11-03
S02U203team$249/mo2025-11-08
2

Write your PQL query

Describe what to predict in 2–3 lines — Kumo handles the rest

PQL
PREDICT COUNT(SUBSCRIPTIONS.*
    WHERE SUBSCRIPTIONS.PLAN_TYPE != 'free',
    0, 14, days) > 0
FOR EACH USERS.USER_ID
WHERE USERS.PLAN_TYPE = 'free'
3

Prediction output

Every entity gets a score, updated continuously

USER_IDTIMESTAMPTARGET_PREDTrue_PROB
U2012025-10-20True0.88
U2022025-10-22False0.14
U2032025-10-25True0.82
U2042025-10-28False0.06
4

Understand why

Every prediction includes feature attributions — no black boxes

User U201 — free plan, company size 50

Predicted: True (88% probability)

Top contributing features

Used collaboration feature 8 times in first 3 days

8 uses

30% attribution

Used export feature (premium activation signal)

3 uses

25% attribution

12 dashboard sessions (high engagement)

12 sessions

20% attribution

Company size 50 (team plan sweet spot)

50 employees

16% attribution

Similar users at same company size converted 6x more

6x base rate

9% attribution

Feature attributions are computed automatically for every prediction. No separate tooling required. Learn more about Kumo explainability

Bottom line: Targeted intervention for trial users predicted to convert lifts trial-to-paid rates by 45%, while identifying at-risk high-potential users early enough to save them — translating to millions in incremental ARR for product-led growth companies.

Topics covered

trial conversion predictionfree trial to paid AISaaS conversion modelproduct-led growth predictionfeature adoption scoringgraph neural network SaaSKumoRFMrelational deep learningPLG conversionuser activation predictionsubscription prediction

One Platform. One Model. Predict Instantly.

KumoRFM

Relational Foundation Model

Turn structured relational data into predictions in seconds. KumoRFM delivers zero-shot predictions that rival months of traditional data science. No training, feature engineering, or infrastructure required. Just connect your data and start predicting.

For critical use cases, fine-tune KumoRFM on your data using the Kumo platform and Data Science Agent for 30%+ higher accuracy than traditional models.

Book a demo and get a free trial of the full platform: data science agent, fine-tune capabilities, and forward-deployed engineer support.